production time for head parts is approximately 30 business days, and
approximately 50 business days for bodies.
With holidays and
weekends included, this roughly translates to 1.5 months for heads and 2~3
months for bodies.
Depending on the
working speed and hours put in for manual labor, production times may vary.
We also depend on
the weather (as resin is susceptible to humidity, and
will increase during the summer monsoon season) which is beyond our control.
Normally we will
let customers know approximately when items ordered in a specific ordering
period will be shipped out.
Please refrain from asking when individual orders
will ship (this may affect not only the quality of your order but also the
quality of other orders).
Please refer to this NOTICE for more information.
Notices via our
official website and individual emails will be sent out if there are any longer
than usual delays.
We at PYGMALION
use EMS (Express Mail Service) ONLY and will provide you with a tracking number
after your order is dispatched.
Delivery may take
up to 2 weeks depending on your location. Shipping fees are calculated
according to your region.
- Customs and
will be held responsible for any additional fees subjected to international shipments
including but not
limited to import duties, customs fees and taxes.
Please be advised
that these charges are levied by the destination country and we do not have
control over them.
In the case that
the recipient refuses to receive the parcel, the order will be returned to
Korea and will not be re-shipped.